At PERSONALCAREKIT.COM, we are committed to delivering your personal care essentials safely and efficiently. Please review our shipping and return policy below.
Order processing
Orders are usually processed within 2 to 5 business days. Once your order is shipped, you will receive a confirmation email with tracking information when available.
Domestic shipping (within Nigeria)
Delivery within Nigeria typically takes 7 to 15 business days, depending on your location and product availability. Delivery delays may occur during public holidays or due to supplier-related issues.
Order processing
Orders are usually processed within 2 to 5 business days. Once your order is shipped, you will receive a confirmation email with tracking information when available.
Domestic shipping (within Nigeria)
Delivery within Nigeria typically takes 7 to 15 business days, depending on your location and product availability. Delivery delays may occur during public holidays or due to supplier-related issues.
International shipping policy
We are pleased to offer international shipping to many countries worldwide. Please note the following:
International shipping charges
Additional shipping fees will apply to orders shipped outside of our domestic region. These charges vary based on destination, weight, and shipping method selected at checkout.
Customs, duties, and taxes
Your order may be subject to import duties and taxes, which are imposed once a shipment reaches your country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.
Delivery time
International shipments may take longer to arrive, depending on your location and local customs processing times. The Estimated delivery time will be provided at checkout, but please allow extra time during peak seasons or unforeseen delays.
Return and refund policy
Your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, you may request a return or refund under the following conditions:
Return eligibility
- Return requests must be made within 7 days of delivery
- item must be unused, in its original condition and packaging
- Photographic or video proof of the issue is required
- Return must be approved by our support team before shipping the item back
Non-returnable items
We do not accept returns for change of mind, used products, or slight colour variations due to display differences.
Refund process
Once the returned item is received and inspected, approved refunds will be processed within 5 to 10 business days to the original method of payment.
We do not accept returns for change of mind, used products, or slight colour variations due to display differences.
Refund process
Once the returned item is received and inspected, approved refunds will be processed within 5 to 10 business days to the original method of payment.
Contact us
For any shipping or return-related questions, please contact us at:
support@personalcarekit.com